The Corporation for National and Community Service recently highlighted Charity Navigator's efforts to expand to a three-dimensional rating system, utilizing Keystone Accountability's Civic Voices Volunteers. The blog describes the current challenges faced by rating organizations, non-profits, donors and consumers alike. While it is imperative to gather data regarding the impact an organizations' programs have, many are strapped for resources to do so. Using the service of trained volunteers may be the solution they are looking for:
"Recruiting and training volunteers to get customer feedback seems like a common sense approach that serves several aims. Nonprofits want to make an impact in the communities they are serving, but they are faced with having to do more with less. If they recruit and train community volunteers, they keep costs low, build individual capacity, and build community capacity."
You can read the entire blog by clicking here.